01
Check your connection
A stable internet connection is required for banner, interstitial, and rewarded advertisements.
iOS support center
Ready when the chaos hits.
Official help for Magnet Mayhem: Metal Force—gameplay, ads, rewarded continues, audio, performance, and technical support.
Fast recovery
Try these first.
Most temporary problems can be resolved without losing your place in the game.
02
Restart the game
Close Magnet Mayhem completely, reopen it, and allow the opening sequence to finish before continuing.
03
Update iOS and the app
Install the latest available version of Magnet Mayhem and keep your iPhone or iPad software current.
Field manual
Common questions.
Clear answers for the situations players encounter most often.
Why is an ad temporarily unavailable?
Ad availability depends on your connection, region, consent status, and current inventory from the advertising provider. Continue playing and try again later. The game should never require an unavailable ad to continue normal gameplay.
When do I receive a rewarded continue?
The continue is granted only after the advertising provider confirms completion of the rewarded ad. Closing the ad early, losing the connection, or leaving the app before confirmation may prevent the reward.
Why did an interstitial appear after Play Again?
Interstitial ads can appear at natural gameplay transitions, such as restarting after a defeat. They are not intended to interrupt active combat or remove earned progress.
What should I do if the game has no sound?
- Check the device volume and Silent Mode.
- Disconnect Bluetooth audio devices you are not using.
- Close and reopen the game.
- Restart the device if audio remains unavailable.
The game closed or froze. What information should I send?
Please include your device model, iOS version, the world or boss you were playing, what happened immediately before the issue, and—if possible—a screenshot or short screen recording. Never send passwords or payment information.
Does Magnet Mayhem require an account or collect my name?
No account or login is required. The game does not ask for your name, telephone number, postal address, or payment-card information. If you email support, we receive the email address and information you voluntarily include so we can answer your request.
How are advertisements and privacy choices handled?
Magnet Mayhem uses Google AdMob and Google User Messaging Platform. Where required, a privacy message may let you manage consent choices. For complete details, read the Privacy Policy.
Can I play on both iPhone and iPad?
Device compatibility is shown on the Magnet Mayhem App Store product page. Performance can vary by model, available storage, iOS version, and background activity.
Direct support
Still need help?
Tell us your device model, iOS version, and where the issue occurred. Support requests are handled by Mariano Uribe LLC.